Refund Policy

RETURNS

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Digital products are also excluded. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello.foreverpaws@hotmail.com.

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello.foreverpaws@hotmail.com and send your item to:

7421 Maple Ridge Drive
Austin, TX 78731
United States

DIGITAL PRODUCTS – WAIVER OF THE RIGHT OF WITHDRAWAL

In accordance with current consumer and e-commerce regulations, we inform you that, as this is a digital product (ebook, guide, course, or other downloadable content), once the purchase is made and access to the content is provided, the user loses their right of withdrawal.

This means that returns or refunds will not be accepted once the product has been delivered or downloaded, except in cases of technical failure attributable to the seller.

By completing the purchase, the customer expressly accepts this condition and consents to the immediate execution of the contract, acknowledging that this entails the loss of their right of withdrawal under the applicable e-commerce regulation.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, you should mail it to:

7421 Maple Ridge Drive
Austin, TX 78731
United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Delivery Times and Special Dates

We do not accept returns or refund requests for delivery delays related to specific dates such as Christmas, birthdays, or other special occasions. We recommend placing orders well in advance to ensure arrival on the desired date, as shipping times may vary depending on third-party logistics.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

❓ Frequently Asked Questions

Yes! We’re fully transparent.

Each month, you get clear proof photos and videos showing the dogs you’ve supported.

We’re there in person every week, checking on them and documenting everything.

We’re a mission–driven brand, not a traditional charity and that actually helps the dogs more. Here’s why:

Sustainable Impact
  • Charities rely on donations that go up and down every month.
  • We provide stable, predictable support — every purchase guarantees 10 meals.
  • When donations slow, charities struggle. Our system keeps dogs fed all year.
We Reach More People
  • Many people want to help but don’t usually donate.
  • They do buy meaningful products — that’s where we come in.
  • Result: more people helping = more dogs fed (thousands of supporters, hundreds of thousands of meals funded).
Transparency You Can See
  • Unlike donations that disappear into a “black box,” you see real updates.
  • You get monthly photos/videos showing the impact you made.
  • You see the actual dogs you’ve helped — real faces, real results.
Additional Benefits
  • A visible symbol: Wear your support and inspire others.
  • Ongoing connection: Monthly updates keep you close to your impact.
  • A meaningful gift: Share the mission with someone you love.
  • Easy participation: No time to volunteer? No space to adopt? You can still help save lives.
The bottom line:

We chose this model because it feeds more dogs, more consistently, and with more transparency than traditional charity structures.

This is exactly why we created Forever Paws.

Many people want to help but don’t have the time, space, or ability to adopt or volunteer.

With a simple accessory, you can still help save dogs — even with a busy life.

Absolutely! It’s a great gift for any animal lover.

You’re not just giving a beautiful accessory — you’re also providing 10 meals for dogs in need.

It’s a meaningful gift that truly makes an impact.

Our team is available Monday to Friday, from 9:00am to 6:00pm.

Email: hello.foreverpaws@hotmail.com

We aim to reply to all messages within 24–48 hours.